Before dispatch
You may request cancellation before dispatch by contacting support with your order number. If the payment has already been captured, the refund is returned to the original payment method through the payment provider used for the order.
Change-of-mind returns
We accept a return request made within 14 days after delivery. The item must be returned in substantially the condition received, with its included components and packaging. This policy does not remove any mandatory consumer right that applies in your country.
- Contact support before sending anything back to obtain the return address and instructions.
- For a change-of-mind return, the customer is responsible for tracked return postage unless applicable law requires otherwise.
- Original outbound shipping may be deducted only where permitted by applicable law and disclosed before purchase.
Faulty, damaged, or incorrect goods
Contact us promptly with the order number and clear photographs. Where the item is faulty, damaged in transit, or not what was ordered, we will provide an appropriate remedy such as replacement, repair, price reduction, or refund as required by applicable law, without charging the customer for the necessary return shipping.
EU/EEA customers
When mandatory EU/EEA distance-selling rules apply, the customer has a 14-day right of withdrawal from delivery and statutory remedies for goods that are faulty or not as described. National law may provide additional rights.
Refund timing
After a valid cancellation or after the returned goods are received and inspected, we initiate the refund through the payment provider used for the order to the original payment method. The payment provider or card issuer may require additional processing time before the credit appears.